Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Getting stuck trying to update Firefox

  • 1 ప్రత్యుత్తరం
  • 8 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది TonyE

HarlemG
HarlemG
more options

I am on my mom's old Mac which is OS X version 10.2.8. I tried to open youtube to show her some videos but the Firefox version 2.0.0.20 which is on here no longer will play youtube. So I tried to download the newest version of Firefox and here's where I got stuck:

-When I go to the update page, the download window opens asking me if I want to Open With or Save to Disk. I have nothing to open it with so I save to disk.

-After it downloads I have "Firefox 3.6.13.dmg" sitting on the desktop.

-I double-click the file icon and "Disk Copy" opens, has a progress bar for about 2 seconds, and closes. During the 2 seconds, it says "Waiting for Disk Copy helper", and then "Checksumming Firefox 3.6.13.dmg". Then it closes and nothing else happens.

What am I doing wrong?

I am on my mom's old Mac which is OS X version 10.2.8. I tried to open youtube to show her some videos but the Firefox version 2.0.0.20 which is on here no longer will play youtube. So I tried to download the newest version of Firefox and here's where I got stuck: -When I go to the update page, the download window opens asking me if I want to Open With or Save to Disk. I have nothing to open it with so I save to disk. -After it downloads I have "Firefox 3.6.13.dmg" sitting on the desktop. -I double-click the file icon and "Disk Copy" opens, has a progress bar for about 2 seconds, and closes. During the 2 seconds, it says "Waiting for Disk Copy helper", and then "Checksumming Firefox 3.6.13.dmg". Then it closes and nothing else happens. What am I doing wrong?

ప్రత్యుత్తరాలన్నీ (1)

TonyE
TonyE
  • Moderator
more options

The last version of Firefox that works on OS X 10.2.8 is Firefox 2.0.0.20, later versions require at least OS X 10.4