This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

My bookmarks are gone. Also, I can't save any new ones.

  • 2 ప్రత్యుత్తరాలు
  • 3 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 3 వీక్షణలు
  • చివరి సమాధానమిచ్చినది aerodavew

more options

Error: Bookmarks JSON restore failed: [Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.runInBatchMode]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js :: PU_restoreBookmarksFromJSONString :: line 1337" data: no] Source File: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js Line: 1213 What does this mean?

Error: Bookmarks JSON restore failed: [Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.runInBatchMode]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js :: PU_restoreBookmarksFromJSONString :: line 1337" data: no] Source File: file:///C:/Program%20Files/Mozilla%20Firefox/modules/utils.js Line: 1213 What does this mean?

ప్రత్యుత్తరాలన్నీ (2)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

This is way over my head. I have backups but they will not restore. Is there any way that someone can talk me through this on the phone?