This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Can't update to 3.6.15 because "The operation can’t be completed because you don’t have permission to access some of the items." What items do I NOT have permission to access?

  • 2 ప్రత్యుత్తరాలు
  • 8 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది b2young

more options

I keep getting the update window (a minute or two after opening Firefox) telling me I should immediately download and install the update (3.6.15) for urgent security reasons or whatever. However, Firefox or my Mac won't let me install it, telling me I don't have permission to access "some of the items". That is useless information. Is there a list of exactly what items for which I must have correct permissions set in order to complete the update? Otherwise, it could take me several hours to go through hundreds of files/folders/etc to check and correct permissions. This update better be REALLY frickin' important if I have to go to that much trouble. Any help????

I keep getting the update window (a minute or two after opening Firefox) telling me I should immediately download and install the update (3.6.15) for urgent security reasons or whatever. However, Firefox or my Mac won't let me install it, telling me I don't have permission to access "some of the items". That is useless information. Is there a list of exactly what items for which I must have correct permissions set in order to complete the update? Otherwise, it could take me several hours to go through hundreds of files/folders/etc to check and correct permissions. This update better be REALLY frickin' important if I have to go to that much trouble. Any help????

ప్రత్యుత్తరాలన్నీ (2)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thanks, cor-el. That worked. Hopefully this 'clean' install will prevent similar errors the next time auto update tells me I need a 'new' security update.