Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I am getting a malware pop-up on my Mac laptop. The content of the message is shown below. What should I do?

  • 5 ప్రత్యుత్తరాలు
  • 10 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది mgottd

more options

The pop-up says: "The page at http://certix.co.cc says: Warning! Your PC is at risk of virus and malware attack. Your system require immediate check! System Security will perform a quick and free scan of your PC for viruses and malicious programs."

The pop-up says: "The page at http://certix.co.cc says: Warning! Your PC is at risk of virus and malware attack. Your system require immediate check! System Security will perform a quick and free scan of your PC for viruses and malicious programs."

ప్రత్యుత్తరాలన్నీ (5)

more options

Would you lose any work if you "force quit" (Command - Option - Escape) Firefox? If not, that probably is safest. When you restart Firefox, it usually will display all the same tabs. If you force quit a second time, then when you restart, Firefox usually will apologize and let you choose from a list of what you had open so you can avoid the bad page.

Edit: I don't know whether you can update to the last of the 3.5 series, or the 3.6 series, if not to Firefox 4. That might be a good idea.

న jscher2000 - Support Volunteer చే మార్చబడినది

more options

Thanks. That worked beautifully.

more options

my problem is I cant bypass the MS Removal Tool pop up. Im trying to connect to Symantec to run a scan but it doesnt let me.

I removed firewall because I have a secure wi fi connection, but that didnt help.

more options

@mgottd, are you running Windows? If so, use the Task Manager to shut down your problem browser (Ctrl+Shift+Esc, then check the Applications tab and the Processes tab).

Can you try to get these two highly regarded scanners by copying the URL and then pasting it in the Windows XP Start > Run box or the Windows 7 "orb" search box and pressing Enter:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

Also, please note that your Firewall protects against inbound connections from the internet as well as your local network, so you probably do not want to turn it off for very long.

more options

by the way, I have PC not Mac