We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

"what happened:TypeError:Components.classes['@mozilla.org/extensions/manager;1'] is undefined" This message prevents the web from loading until I hit OK. Started happening when I upgraded to 4.0 Can you help?

  • 2 ప్రత్యుత్తరాలు
  • 23 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 6 వీక్షణలు
  • చివరి సమాధానమిచ్చినది gedalye

more options

Last week I upgraded from 3.6.15 to 4.0 and got this error message every time I tried to get on the web. Uninstalled and reinstalled twice but will not go away. I even uninstalled and went back to 3.6.15 but had the same problem. This message also comes up if I have a link to go to another page.

Last week I upgraded from 3.6.15 to 4.0 and got this error message every time I tried to get on the web. Uninstalled and reinstalled twice but will not go away. I even uninstalled and went back to 3.6.15 but had the same problem. This message also comes up if I have a link to go to another page.

ప్రత్యుత్తరాలన్నీ (2)

more options

Do you have that problem when running in the Firefox SafeMode?
A troubleshooting mode.
You can open the Firefox 4.0 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

more options

The shift key idea worked . Thanks