Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I just upgraded to Firefox 4.0 but it won't load HBO.com like my old version of Firefox could. Any ideas as to why?

  • 7 ప్రత్యుత్తరాలు
  • 16 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది cor-el

more options

When I go to www.hbo.com to access their website, all I see is black. It doesn't seem to load at all, and I have the latest version of Adobe Flash. It loads fine in IE and Chrome, and it loaded fine in my old version of Firefox

When I go to www.hbo.com to access their website, all I see is black. It doesn't seem to load at all, and I have the latest version of Adobe Flash. It loads fine in IE and Chrome, and it loaded fine in my old version of Firefox

ప్రత్యుత్తరాలన్నీ (7)

more options

It loaded for me in Firefox and Opera but after quite a few seconds delay(Win7 FF4.01).

You could have another go but be patient. As a test you could turn off extensions like Flashblock, No Script and AdBlock Plus.

more options

Well, I've tried disabling various extensions, but no luck so far. So very annoying. :( I guess I'll have to load up Chrome or IE when I want to visit it for now.

more options

I tried it on IE9 and it was equally slow. Another go on Firefox was a bit quicker without (from Task Manager) any unusual demand on CPU or memory.

I presume you have JavaScript enabled - Options>Content>Enable JavaScript.

That's all from me, I'm afraid

more options

Yes I have Java enabled. I went to YouTube and the Youtube video isn't loading properly so it might have a flash issue, but I don't know what could be causing it. All my plug ins seem up to date. In YouTube it seems like I can hear the audio but video is not loading it. It's just black.

I just tried uninstalling and reinstalling Adobe flash and still no luck so far.

న Myshel చే మార్చబడినది

more options

Okay I solved it. I loaded Firefox in the safe mode that disables all extensions and it worked fine. Figured out by process of elimination that the Tile Tabs version 4.8 conflicted with flash. I reverted to the 4.7 version and all is well again.

more options

I have Firefox 9. Can't load HBO at all. Just get black screen. Same thing happens with Chrome and IE9.

more options

That is a Flash site, so make sure that you have the Flash player installed and that Flash is working properly.
Also make sure that you do not block JavaScript.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).