This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes at startup

  • 1 ప్రత్యుత్తరం
  • 4 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది knorretje

more options

I cannot open Firefox because it crashes at startup even in Safe Mode.

I cannot open Firefox because it crashes at startup even in Safe Mode.

ప్రత్యుత్తరాలన్నీ (1)

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-02d00abb-8cb5-4d6b-b8e0-0bca22111103
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem