This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes

  • 3 ప్రత్యుత్తరాలు
  • 3 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది sweiner1

more options

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

ఎంపిక చేసిన పరిష్కారం

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (3)

more options

ఎంపిక చేసిన పరిష్కారం

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

more options

Both Trusteer Rapport and Roboform are known to cause Firefox 8 to crash, even in Safe Mode.

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport


Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.4 version of Roboform.
http://www.roboform.com/support/news


Also, Firefox 8.0.1 was released 11/22/11 and has a patch for some crashes on Windows, but it's not being pushed as an update to all Firefox 8.0 users on Windows - you need to download it separately and install it yourself.

more options

Thanks, Matt G!! Safe Mode allowed it to start up and I used the troubleshooting extensions to find which extension was causing the problem! Thank you!!