This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Trailers do not play

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 8 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Dante_Volingrad

more options

I can watch videos on youtube, and netflix, and various other sites, but when I go to movie sites and try to watch trailers they do not show, they are blank, and this has happened on a few other sites as well. I have tried to disable every plugin and extension and get the same thing. If I restart in safe mode it all works fine, and I can even enable my plugins, but as soon as I restart in normal mode, it stops working again. I do not know why this is happening and I have run out of ideas of how to get this to work. I have also updated every plugin, and media player. Some of the sites that are giving me problems are redbox and yahoo movies, just to name two common sites. Any help will be appreciative.

I can watch videos on youtube, and netflix, and various other sites, but when I go to movie sites and try to watch trailers they do not show, they are blank, and this has happened on a few other sites as well. I have tried to disable every plugin and extension and get the same thing. If I restart in safe mode it all works fine, and I can even enable my plugins, but as soon as I restart in normal mode, it stops working again. I do not know why this is happening and I have run out of ideas of how to get this to work. I have also updated every plugin, and media player. Some of the sites that are giving me problems are redbox and yahoo movies, just to name two common sites. Any help will be appreciative.

ఎంపిక చేసిన పరిష్కారం

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Try to disable hardware acceleration in Firefox.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (4)

more options

Does that happen with Firefox safe mode?

more options

ఎంపిక చేసిన పరిష్కారం

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Try to disable hardware acceleration in Firefox.

more options

Ok, thank you will try this, videos work in safe mode but as soon as I enter back into non-safe mode they stop working, I have not tried disabling everything, restarting, then enabling each one with a restart. I was disabling them and trying a new video. I will let you know if this works

more options

Disabling Hardware Acceleration did the trick. I disabled all extensions and add-ons with no luck, went to safe mode and it worked. Re-enabled everything again, tried turning off hardware acceleration and the videos work now. Thank you.