This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I'm running 3.6.8 firefox, and can't update firefox or access the firefox.com site

  • 1 ప్రత్యుత్తరం
  • 5 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Gingerbread Man

more options

I can't seem to access firefox.com or mozilla.org. And I can't update firefox. I can access every other website, but not mozilla.org. It seems like something is blocking me from accessing and updating firefox.

I can't seem to access firefox.com or mozilla.org. And I can't update firefox. I can access every other website, but not mozilla.org. It seems like something is blocking me from accessing and updating firefox.

ప్రత్యుత్తరాలన్నీ (1)

more options

You should
1. Update your anti-virus, then perform a full system scan with it. If you don't have an anti-virus, I recommend Avast. Do not install Avast if you already have an anti-virus; you shouldn't have more than one anti-virus installed at a time.

2. Perform an anti-malware scan using Malwarebytes' Anti-Malware.

3. Check the contents of your HOSTS file.


As for downloading Firefox, since you're able to access support.mozilla.org, maybe other Mozilla domains will work as well. Try one of the following direct links for the English (US) Windows version:

You can also view the list of official download mirrors, through various web caches.