We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

why firefox crashes in both the systems when me and my friend uses facebook vedio call

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 30 వీక్షణలు
  • చివరి సమాధానమిచ్చినది profvivi

more options

me and my friend was using facebook vedio call and it seems both of our browsers crashed and asked for reset. what is its cause , is it any security problem?

me and my friend was using facebook vedio call and it seems both of our browsers crashed and asked for reset. what is its cause , is it any security problem?

ప్రత్యుత్తరాలన్నీ (4)

more options

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:

more options

bp-ee2e3212-7cd8-4f2b-8a96-312052130228 i think this is my crash id pls help me

more options

That is a crash caused by the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

f6956cff-77a8-4a2f-88df-fd7a6fe3ff21-browser f6956cff-77a8-4a2f-88df-fd7a6fe3ff21 sir kindly check these 2 crash reports also and let me know this was from my friends system