This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I can't change video resolution on youtube. When I try to change it, it goes to 240p and the screen is black and the vid doesnt play.

  • 5 ప్రత్యుత్తరాలు
  • 197 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 106 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

Hello, I have this problem. Recently I noticed, that when I try to change the quality of the video from the default 360p to whatever one, the quality will jump to 240p and the video wont run. There will be just black screen. I tried resetting the browser and it did not fix my problem. I tried the same video in internet explorer and the quality change worked normally.

How could I fix this?

Thanks

Hello, I have this problem. Recently I noticed, that when I try to change the quality of the video from the default 360p to whatever one, the quality will jump to 240p and the video wont run. There will be just black screen. I tried resetting the browser and it did not fix my problem. I tried the same video in internet explorer and the quality change worked normally. How could I fix this? Thanks

ఎంపిక చేసిన పరిష్కారం

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 44

ప్రత్యుత్తరాలన్నీ (5)

more options

ఎంపిక చేసిన పరిష్కారం

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Dear, Everyone who cares. I've had the same solution on and off for weeks, and I have just now found my solution. Try LOGGING OFF. Something in the account settings was doing it for me, but Logging off of my youtube / gmail account fixed this problem.

Spread the word.

more options

Logging off causes YouTube (Google) to remove/reset some cookies, so this still sounds like a cookie issue and either you have/had corrupted cookies or otherwise have cookie problems.

more options

Download , and reinstall Java 7 Update 51.

It has worked for me

న Penitent.Tangent చే మార్చబడినది

more options

Updating Java doesn't have anything to do with playing media files on YouTube, so something else must have caused this to work (clearing YouTube cookies or clearing local storage used by YouTube).

To avoid confusion: