This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I have created an account to have backup. After taking it I synced it from new device but none got synced. I'm fearing the data might have been lost

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది the-edmeister

more options

I was about to install new OS so backedup all my firefox stuff using FireFox sync. After installing new OS and FF I tried to sync by providing information but none got synced. I signed to "https://account.services.mozilla.com/" but it also doesn't have any History/Bookmark info. Could you help me to get my backup?

I was about to install new OS so backedup all my firefox stuff using FireFox sync. After installing new OS and FF I tried to sync by providing information but none got synced. I signed to "https://account.services.mozilla.com/" but it also doesn't have any History/Bookmark info. Could you help me to get my backup?

ప్రత్యుత్తరాలన్నీ (1)

more options

You need three things to connect a "new device" to your Sync account.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.