We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I downloaded the latest firefox. What a mistake! Now I am drowning in pop-ups! What happened?

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది finitarry

more options

In 'tools', 'option', 'content' I have block popups checked. It does not help!

In 'tools', 'option', 'content' I have block popups checked. It does not help!

ఎంపిక చేసిన పరిష్కారం

Did you get it from a Mozilla site? If you got it from some other site than Mozilla, it may contain extra unwanted garbage. You can get the latest version here, with no extra baggage:

Uninstall the one you have now and remove its program directory before installing the new one. I would also scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1

ప్రత్యుత్తరాలన్నీ (2)

more options

hello Luckyg123, you might got tricked by a malicious website into downloading a fake update - a genuine firefox update will never contain those kind of nuisances you're describing! in addition updates are handled internally by firefox so if you are prompted to download and execute a .exe file to update firefox it will be fake (you can manually check for updates within firefox by going to firefox > help > about firefox).

please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (sort the installed programs for their install date to see what got installed recently).
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

more options

ఎంపిక చేసిన పరిష్కారం

Did you get it from a Mozilla site? If you got it from some other site than Mozilla, it may contain extra unwanted garbage. You can get the latest version here, with no extra baggage:

Uninstall the one you have now and remove its program directory before installing the new one. I would also scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: