This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 11 వీక్షణలు
  • చివరి సమాధానమిచ్చినది jscher2000 - Support Volunteer

more options

Was just trying to open my browser and received a message that Firefox had crashed. I ran a full scan but it didn't help. When I try to open now I get an error message in the top left corner. I am sending this message on my laptop. The crash occurred on my desktop.

Was just trying to open my browser and received a message that Firefox had crashed. I ran a full scan but it didn't help. When I try to open now I get an error message in the top left corner. I am sending this message on my laptop. The crash occurred on my desktop.

ప్రత్యుత్తరాలన్నీ (1)

more options

I'm intrigued by the error message: what does it say, or does it flash away too quickly to read?

When Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

If that's not possible, have you tried Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

If Firefox works better (is more stable) in Safe Mode, we could suggest various next steps based on that information. If it's just as bad, that would be good to know as well.