This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

reseting master pw does not work, keeps asking after resetting it

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 2 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

Forgot master pw; used chrome://pippki/content/resetpassword.xul to reset it, indicates reset successful; close FF 24.4.0; restart; FF asks again for master pw.

Deleted ./.mozilla/firefox/e052w6iw.default/signons.sqlite Deleted ./.mozilla/firefox/e052w6iw.default/key3.db

reset master pw again with same string as above; FF asks again for master pw

RHEL 6 FF 24.4.0

Forgot master pw; used chrome://pippki/content/resetpassword.xul to reset it, indicates reset successful; close FF 24.4.0; restart; FF asks again for master pw. Deleted ./.mozilla/firefox/e052w6iw.default/signons.sqlite Deleted ./.mozilla/firefox/e052w6iw.default/key3.db reset master pw again with same string as above; FF asks again for master pw RHEL 6 FF 24.4.0

ఎంపిక చేసిన పరిష్కారం

A reset will try to recover names and passwords and that might not work if involved files are corrupted.

Deleting the signons.sqlite and key3.db files with Firefox closed should be sufficient under normal conditions and if there is no other (security) software interfering.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (4)

more options

Try this

This may help you . Let us know if this work .

more options

You did make sure to delete these files in the current Firefox profile folder?

Was Firefox closed when you deleted these files?

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Are there still names and passwords present in the Password Manager?

more options

LAST RESORT ! ! Reset Firefox

more options

ఎంపిక చేసిన పరిష్కారం

A reset will try to recover names and passwords and that might not work if involved files are corrupted.

Deleting the signons.sqlite and key3.db files with Firefox closed should be sufficient under normal conditions and if there is no other (security) software interfering.