This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

What can I do to prevent Firefox from hanging when I quit after trying all suggested fixes?

  • 1 การตอบกลับ
  • 26 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย AliceWyman

more options

Running Windows 7 with all updates. Starting with Firefox version 29.0.1, Firefox frequently hangs when I exit. When restarting Firefox, I get "Firefox is already running, but is not responding...". I then have to manually stop firefox.exe*32 before I can restart the program. I have applied all the suggested fixes (disable all add-ons, extension, and themes), and made sure I can delete the parent.lock file. Also noted the shut down delay mentioned with the Vista user. I have the error message occur many minutes after exiting Firefox, although I have often used the X key in the top right screen to exit Firefox consistently with no problems in the past. Has the function of this key changed too? Anyway, I am using the exit key in the pull-down menu now, but still have the hang problem.

Running Windows 7 with all updates. Starting with Firefox version 29.0.1, Firefox frequently hangs when I exit. When restarting Firefox, I get "Firefox is already running, but is not responding...". I then have to manually stop firefox.exe*32 before I can restart the program. I have applied all the suggested fixes (disable all add-ons, extension, and themes), and made sure I can delete the parent.lock file. Also noted the shut down delay mentioned with the Vista user. I have the error message occur many minutes after exiting Firefox, although I have often used the X key in the top right screen to exit Firefox consistently with no problems in the past. Has the function of this key changed too? Anyway, I am using the exit key in the pull-down menu now, but still have the hang problem.

วิธีแก้ปัญหาที่เลือก

That's a bug in Firefox 29 where Firefox hangs on exit when the setting "Clear history when Firefox closes" is selected.

If you use custom settings for History in your Firefox Privacy options and you've selected "Clear history when Firefox closes", remove the checkbox. See this article for details:

Settings for privacy, browsing history and do-not-track

อ่านคำตอบนี้ในบริบท 👍 4

การตอบกลับทั้งหมด (1)

more options

วิธีแก้ปัญหาที่เลือก

That's a bug in Firefox 29 where Firefox hangs on exit when the setting "Clear history when Firefox closes" is selected.

If you use custom settings for History in your Firefox Privacy options and you've selected "Clear history when Firefox closes", remove the checkbox. See this article for details:

Settings for privacy, browsing history and do-not-track