We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

My update did not work.

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

Yesterday - sep 29 I got a message saying to install a security and stability update for firefox. The update seemed to work fine at first but I then tried to use the adobe plugin - the reader for pdf documents not the flash player. It made my computer freeze and after restarting the computer firefox would not open! I did a system restore and that did not fix the issue. I finally had to go into safe mode and reinstall firefox. Googling suggested the adobe plugin was to blame but I had no issues until I updated firefox. I am getting messages to update again but am ignoring them now. Is there some sort of conflict with the update and adobe?

Yesterday - sep 29 I got a message saying to install a security and stability update for firefox. The update seemed to work fine at first but I then tried to use the adobe plugin - the reader for pdf documents not the flash player. It made my computer freeze and after restarting the computer firefox would not open! I did a system restore and that did not fix the issue. I finally had to go into safe mode and reinstall firefox. Googling suggested the adobe plugin was to blame but I had no issues until I updated firefox. I am getting messages to update again but am ignoring them now. Is there some sort of conflict with the update and adobe?

การตอบกลับทั้งหมด (2)

more options

Latest update for the Shockwave plugin is version 15, please try to update it ans we can eliminate wether it is the update :-)

Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

more options