This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Signed up for Firefox Sync but haven't received verification email

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 4 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jayelbe

jwm4
jwm4
more options

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain.

I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap!

Thanks, Jim

I'm returning to Firefox after becoming thoroughly frustrated with Google Chrome. I logged into the last version of Firefox i had used (Nightly 29), synced my old stuff to the most recent version of Nightly (37a1), unlinked that device from the old Sync, restarted Firefox, created a New Sync login with my email address (jim@newgroundtech.com), and waited for the verification email. None received. Reequested that i be resent three times. Still nothing. No emails from Mozilla/Firefox in junk email or Office 365 spam filter for my domain. I see others have experienced issues with creating a new Sync account as well. Please advise how I can resolve this issue and return to Firefox on all my devices asap! Thanks, Jim

การตอบกลับทั้งหมด (3)

jwm4
jwm4 เจ้าของคำถาม
more options

UPDATE: It's been 36 hours, no verfication email email received, and no response from Mozilla support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you access that account via https://accounts.firefox.com/settings ?

jayelbe
jayelbe
more options

Have you tried to request a verification email again recently?

Just checked in with the Firefox Accounts team and they did say there were some email failures recently - but should be working now.

Thanks for your patience