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หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I tried to fix an issue with deletion of emails, but it did not work. What would be my next step to enable mail deletion?

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย havugot1

havugot1
havugot1
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I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

วิธีแก้ปัญหาที่เลือก

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.

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การตอบกลับทั้งหมด (1)

havugot1
havugot1 เจ้าของคำถาม
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วิธีแก้ปัญหาที่เลือก

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.