Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Sync lost my all data! How to recovery ??!!

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

When im try to sync 2nd pc, then: 1 - ok, all sync 2 - no sync data...

Im exit first 1 next 2, when im start 1 im no have sync data and od 2 thats same... It fucking creazy

When im try to sync 2nd pc, then: 1 - ok, all sync 2 - no sync data... Im exit first 1 next 2, when im start 1 im no have sync data and od 2 thats same... It fucking creazy

การตอบกลับทั้งหมด (2)

more options

Hi MisieQ, I understand that there is no sync data. It is unclear the steps that you took to sync the two devices however please note that all of the data is stored on the local profile for each device.

This happens when:

  • you have not yet verified the email account of the new sync account.
  • changing the password and logging in after a reinstall the data is not recoverable

I am sorry however without a back up there are no work arounds that I can suggest to recover this data.

For further questions please see the Firefox Accounts Terms of Service

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences