This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Just updated Thuderbird, now cannot connect to Internet provider email account.

  • 5 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 16 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย goldbear11

more options

Removed mail account and tried to recreate it on Thunderbird. Errors on User name or password not valid when creating it. Can go on providers webmail and enter both and it works fine. Tried different combinations and even changed password on providers site and still no luck creating new mail account onto Thunderbird.

Removed mail account and tried to recreate it on Thunderbird. Errors on User name or password not valid when creating it. Can go on providers webmail and enter both and it works fine. Tried different combinations and even changed password on providers site and still no luck creating new mail account onto Thunderbird.

การตอบกลับทั้งหมด (5)

more options

Is this a Gmail account?

more options

goldbear11 said

Removed mail account and tried to recreate it on Thunderbird. Errors on User name or password not valid when creating it. Can go on providers webmail and enter both and it works fine. Tried different combinations and even changed password on providers site and still no luck creating new mail account onto Thunderbird.
more options

No it is my local internet provider Astound.net.

more options

goldbear11 said

Removed mail account and tried to recreate it on Thunderbird. Errors on User name or password not valid when creating it. Can go on providers webmail and enter both and it works fine. Tried different combinations and even changed password on providers site and still no luck creating new mail account onto Thunderbird.
more options

Worked with email service instructions and got it working again. Thanks..