This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox crashes

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 14 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย gred22

more options

After update of firefox, always went to crash report screen immediately upon startup Tried uninstalling and reinstalling, still crashes Had multiple profiles, so removed default profile and profiles.ini to have one new default profile, reinstalled Doesn't crash on startup now, but always crashes on exiting, either file/exit or close button in upper right Deleted all mdmp files, still crashes on exit latest crash report submitted listed below Crash ID: bp-6147bb0a-82aa-4872-8b7b-714bd2150703

After update of firefox, always went to crash report screen immediately upon startup Tried uninstalling and reinstalling, still crashes Had multiple profiles, so removed default profile and profiles.ini to have one new default profile, reinstalled Doesn't crash on startup now, but always crashes on exiting, either file/exit or close button in upper right Deleted all mdmp files, still crashes on exit latest crash report submitted listed below Crash ID: bp-6147bb0a-82aa-4872-8b7b-714bd2150703

วิธีแก้ปัญหาที่เลือก

hi gred22, this looks like a crash in relation to hardware acceleration - please try updating your graphics driver & displaylink drivers (these should be the right links for your system): http://www.geforce.com/drivers/results/82467 http://www.displaylink.com/downloads/downloads.php

in case this doesn't solve the issue,you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (2)

more options

วิธีแก้ปัญหาที่เลือก

hi gred22, this looks like a crash in relation to hardware acceleration - please try updating your graphics driver & displaylink drivers (these should be the right links for your system): http://www.geforce.com/drivers/results/82467 http://www.displaylink.com/downloads/downloads.php

in case this doesn't solve the issue,you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

The driver was the problem. I don't know how long its been - had 311.06 and updated to 341.44.

Thanks for all your help.