This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Scribe

davidrainbird
davidrainbird
more options

The PC automatically updated Windows 7, now Firefox won't even open in Safe Mode, just keeps bringing up the crash report window. I've uninstalled and re-installed Firefox too.

bp-3af449e3-191e-44e8-b263-149e92150720

The PC automatically updated Windows 7, now Firefox won't even open in Safe Mode, just keeps bringing up the crash report window. I've uninstalled and re-installed Firefox too. bp-3af449e3-191e-44e8-b263-149e92150720

การตอบกลับทั้งหมด (4)

Scribe
Scribe
more options

Hi, this seems to be a problem with Trusteer Rapport. Perhaps you could try updating or temporarily disabling it, to see if the crashes stop.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

davidrainbird
davidrainbird เจ้าของคำถาม
more options

You're amazing! How did you know that!? Disabled it, and Firefox is working fine again! Genius!

FredMcD
FredMcD
more options

Trusteer Rapport has been causing many problems of late.

Good call, Scribe

Scribe
Scribe
more options

Davidrainbird - Thank you for your very enthusiastic response! It's always really nice to know when something has worked.

Thanks also to FredMcD for your comment.