Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I switched on my PC this morning and all my downloads have disappeared. The downloads folder is empty. Where have they gone?

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

sparklieboots
sparklieboots
more options

I had hundreds, if not thousands, of documents, pictures, video clips etc., in my downloads folder. This morning, when I switched on my PC and opened the downloads folder, it was completely empty. I cannot understand what has happened. I am not very IT savvy but please help me to find them. Thank you.

I had hundreds, if not thousands, of documents, pictures, video clips etc., in my downloads folder. This morning, when I switched on my PC and opened the downloads folder, it was completely empty. I cannot understand what has happened. I am not very IT savvy but please help me to find them. Thank you.

การตอบกลับทั้งหมด (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It sounds that the history got cleared. You can check that in the History Manager (Library; Show All History).

Firefox manages downloads in the Downloads folder in the Library (History > Show All History) Downloads are treated as history items: clearing history removes included download items and vice versa.

Note that only the entries in the Downloads Manager are cleared, the files on the hard drive should still be there.

You would need a backup copy of the places.sqlite file to recover the history.

Try to restore a previous version of the places.sqlite file.

  • Right-click: Properties > Previous Versions