This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

An automatic update to Windows 8 (I think) stopped Mozilla Firefox from operating. How to fix it?

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

Yesterday, July 25, my laptop did an automatic update. I don't know what was updated since I left the room, but suspect it was Windows, updating to 8.1.

Since then, Mozilla Firefox won't open when I double-click the button. (Also, my machine lost its automatic re-direct to DuckDuckGo. And the automatic opening of my gmail account also disappeared.) I tried to find out why Firefox wouldn't open and some little program told me it was incompatible with Windows 8.1

Today I downloaded Mozilla Firefox for Windows 8 again. The program sent me a message saying Firefox was already installed. Things are getting messy. I should check what programs are operating on my machine.

Has anyone had this problem - an update to Windows rendering Firefox unusable? If so, how did you solve it?

Thank you.

Yesterday, July 25, my laptop did an automatic update. I don't know what was updated since I left the room, but suspect it was Windows, updating to 8.1. Since then, Mozilla Firefox won't open when I double-click the button. (Also, my machine lost its automatic re-direct to DuckDuckGo. And the automatic opening of my gmail account also disappeared.) I tried to find out why Firefox wouldn't open and some little program told me it was incompatible with Windows 8.1 Today I downloaded Mozilla Firefox for Windows 8 again. The program sent me a message saying Firefox was already installed. Things are getting messy. I should check what programs are operating on my machine. Has anyone had this problem - an update to Windows rendering Firefox unusable? If so, how did you solve it? Thank you.

การตอบกลับทั้งหมด (1)

more options