This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

why does sugr.swf try to load when I open Firefox?

  • 6 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

this is a recent thing. when I start Firefox I get a message asking if I want to start sugr.swf. I cancel it out. What's up with this recent thing?

this is a recent thing. when I start Firefox I get a message asking if I want to start sugr.swf. I cancel it out. What's up with this recent thing?

การตอบกลับทั้งหมด (6)

more options

Me, too. I get the standard open or run popup window about once a minute whenever Firefox is running. It becomes the active window and interrupts my typing. I did a search of the registry on sugr.wsf and got nothing. This is a _major_ pain in the ass. I'm just about ready to switch to Chrome if I can't fix this,

more options

I think you are not the only ones, https://www.bing.com/search?q=sugr.swf&pc=MOZI

WARNING ! ! ! !

A link I found in the above search said that sugr.swf is a virus. Run your anti-virus now using full scan.

more options

I did, and ran Anto-Malware Bytes twice, but I still get it.

Will this work:

1. Use Mozbackup. I have a whole lot of tabs open, not to mention bookmarks, add-ons, etc. 2. Uninstall Firefox. There's something that's causing that sugr.swf thing. 3. Download and install Firefox. 4. Restore with Mozbackup.

more options

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

more options

How do I do that?

more options

Sorry, the owner of this post has to do it.