We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 6 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

HosAdeeb
HosAdeeb
more options

Hi, All of a sudden, I'm having a nightmare trying to make Firefox run! It crashes now every single time. I tried a clean re-installation, I wiped the old installation folder, I even manually deleted the profile. And it still crashes. It even won't send the Crash Report. I even tried to temporarily disable my AntiVirus software (Norton).

My machine is a Win XP, and everything used to work until just today! I can't pinpoint anything that would interfere with Firefox.

Could you please help?

Hi, All of a sudden, I'm having a nightmare trying to make Firefox run! It crashes now every single time. I tried a clean re-installation, I wiped the old installation folder, I even manually deleted the profile. And it still crashes. It even won't send the Crash Report. I even tried to temporarily disable my AntiVirus software (Norton). My machine is a Win XP, and everything used to work until just today! I can't pinpoint anything that would interfere with Firefox. Could you please help?
ภาพหน้าจอที่แนบมา

เปลี่ยนแปลงโดย HosAdeeb เมื่อ

การตอบกลับทั้งหมด (6)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

If you can't open Firefox, see:

If you can't open Firefox long enough, see:

HosAdeeb
HosAdeeb เจ้าของคำถาม
more options

I have a few Crash Reports pending. How can I send them?! I can't find here a means of doing so! Only images can be uploaded...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

HosAdeeb
HosAdeeb เจ้าของคำถาม
more options

Firefox won't run in the first place! How can I get to the "about:crashes" page?!

The crash reports I mentioned in my previous post were in the "Pending" folder.

FredMcD
FredMcD
more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia