This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

How do I stop these errors?

  • 5 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Michal Stanke

more options

After resetting my OS (Windows 10), and reinstalling Thunderbird, I keep getting error messages. I've enclosed screenshots. Every time I launch TB, I get the first image instead of the page TB used to show. At random times while TB is running, I get the second Image. If I click "Cancel" everything seems to be working fine, but sometimes the error window reappears 3 or 4 times. What do I need to fix?

After resetting my OS (Windows 10), and reinstalling Thunderbird, I keep getting error messages. I've enclosed screenshots. Every time I launch TB, I get the first image instead of the page TB used to show. At random times while TB is running, I get the second Image. If I click "Cancel" everything seems to be working fine, but sometimes the error window reappears 3 or 4 times. What do I need to fix?
ภาพหน้าจอที่แนบมา

วิธีแก้ปัญหาที่เลือก

I think there should be an option to enable/disable HTTPS checking too.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (5)

more options

Hi Greg.

This should not happen, indeed, but from my experience similar certificate issues can be caused by your antivirus trying to check your encrypted communication. What antivirus do you have installed on your computer? Can you try to turn it off for a while and test the connection again?

more options

My antivirus is ESET NOD32. After resetting Windows, when I reinstalled ESET, it downloaded a new version of the main program. Anyway, turning off IMAP protocol checking seems to have stopped that error window from popping up, but I don't know what needs to be changed to enable that start screen. (It's still set to scan incoming e-mails.) Also, certain images in e-mails just display a default icon, even after I enable remote content. I'm afraid to change ESET's settings at random, since it is in fact an antivirus program.

more options

วิธีแก้ปัญหาที่เลือก

I think there should be an option to enable/disable HTTPS checking too.

more options

I turned off HTTPS checking, and that enabled the start page/screen and the missing image content. I guess I'll have to add contacting ESET to my to do list. Thanks for the help.

more options

You're welcome. :)