This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox won't open https://agilebits.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 17 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I have the latest Firefox installed on a new iMac and also a new MacBook Air. When I use Firefox on the iMac to open https//agilebits.com I get the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." However when I use Firefox on the MacBook Air the page opens immediately and no message is presented.

I have the latest Firefox installed on a new iMac and also a new MacBook Air. When I use Firefox on the iMac to open https//agilebits.com I get the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." However when I use Firefox on the MacBook Air the page opens immediately and no message is presented.

การตอบกลับทั้งหมด (2)

more options

I used your link with no problem.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

more options

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.