This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Unable to find my Security settings with Master Password(With all Saved Logins) After Refresh Firefox

  • 6 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 24 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I was having the Master Password for all the saved logins. I am using the latest Firefox version.

I refreshed Firefox and after that I am unable to see any of my saved logins in the Options>SEcurity>Logins. After typing the name of the website also i am unable to login since all saved logins are lost. I tried safe mode as well but it is still the same.

Please help me to get back all those saved logins.

I was having the Master Password for all the saved logins. I am using the latest Firefox version. I refreshed Firefox and after that I am unable to see any of my saved logins in the Options>SEcurity>Logins. After typing the name of the website also i am unable to login since all saved logins are lost. I tried safe mode as well but it is still the same. Please help me to get back all those saved logins.

การตอบกลับทั้งหมด (6)

more options

You can check in Windows Explorer if there is a previous version of the logins.json and key3.db files available.

You can use this button to go to the current Firefox profile folder:

more options

Thanks Cor-el, There are no previous versions of the files. i tried to see the previous versions of the parent folders. They are not available.

Why it has got deleted after the refresh. is there any way that i can recover them.

more options

muffassir said

Thanks Cor-el, There are no previous versions of the files. i tried to see the previous versions of the parent folders. They are also not available. Why it has got deleted after the refresh. is there any way that i can recover them.
more options

Do you have an "Old Firefox Data" folder on the desktop that has possible copies of the logins.json and key3.db files?

more options

Thanks Corel!

This is how it worked for me! There were 2 profiles in the old firefox data. I just compared the sixe of the logins.json and key3.db files from both the folders and found that one of the folder has much bigger size.

So copied the logins.json and key3.db files from that folder to the current profile folder .

more options

Did this help to regain the lost passwords?