This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Can't delete passwords

  • 4 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย the-edmeister

more options

Hello,

I've an firefox account to sync between my PC and Notebook. If I access the password manager list under security settings and remove an entry with a password, the entry is gone. If I now close the password manager list and hit the button to show it again, the password is back there.

I tried to remove and immedeatly sync and remove the password on Notebook and PC at the same time, but without luck, the password stays. And it doesn't matter which password I try to remove, all passwords stay.

Maybe this is a bug?

BR

NwDx

Hello, I've an firefox account to sync between my PC and Notebook. If I access the password manager list under security settings and remove an entry with a password, the entry is gone. If I now close the password manager list and hit the button to show it again, the password is back there. I tried to remove and immedeatly sync and remove the password on Notebook and PC at the same time, but without luck, the password stays. And it doesn't matter which password I try to remove, all passwords stay. Maybe this is a bug? BR NwDx

การตอบกลับทั้งหมด (4)

more options

Hello, if you have the latest version of firefox you can do these attempts: Open the options and go to the "Security" tab, then click on the saved access, select them and click Remove All.

more options

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

more options

Maybe my explanation was not good.

If I remove a password from the "list" of "saved access" under settings, the following happens:

  1. Select one row with an access
  2. Click the delete button
  3. The entry will be removed "visually" from the list
  4. Close the window "saved access"
  5. Close the tap with settings
  6. Reopen the tap with settings
  7. Open the security settings
  8. Open the saved access list
  9. The already deleted access is back again

Disconnect the Sync isn't a correct way, because I wan't the access to be removed from the sync account and not only local.


How can I solve it?

Well I think there should be a feature to manage accesses (user/passwords) online in your account administration. For security reasons there could be the password hidden (ever hidden). But one should be able to manage there the entries.

เปลี่ยนแปลงโดย NwDx เมื่อ

more options

NwDx said

How can I solve it? Well I think there should be a feature to manage accesses (user/passwords) online in your account administration. For security reasons there could be the password hidden (ever hidden). But one should be able to manage there the entries.

I doubt that will ever happen due to the manner that the Sync service was designed. User data is encrypted as it leaves each browser installation and remains encrypted until it arrives back to a "connected" device. Only the "connected" devices have the pair of encryption "keys" - kA & kB. There is no way for the user to enter the keys manually; whereas the 1.1 version of Sync did have "user entry" for the one Sync Key that was formerly used. IOW, Sync was moved even further away from providing online access to the user Sync data, IMO.

You can make that suggestion to the Mozilla developers here: https://input.mozilla.org/en-US/feedback