This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Windows 10 Firefox view changed from desktop to mobile

  • 2 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

Jared
Jared
more options

I am running Firefox under Windows 10. About a month ago, the desktop view (normal) of two of the sites I regularly visit changed to a mobile app view. Neither of the sites have an app associated with them on the computer. One of these sites is a banking site so the mobile display deprives me of information available in the desktop view.

How do I restore these sites to a desktop view?

I am running Firefox under Windows 10. About a month ago, the desktop view (normal) of two of the sites I regularly visit changed to a mobile app view. Neither of the sites have an app associated with them on the computer. One of these sites is a banking site so the mobile display deprives me of information available in the desktop view. How do I restore these sites to a desktop view?

เปลี่ยนแปลงโดย Jared เมื่อ

การตอบกลับทั้งหมด (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

There are other things that need attention.

The System Details List shows that you have multiple Flash plugins.

  1. Shockwave Flash 18.0 r0
  2. Shockwave Flash 21.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
FredMcD
FredMcD
more options

Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.