This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย philipp

frease730
frease730
more options

My Firefox has been crashing and not starting for several weeks. I've gone through several steps of the troubleshooting, including starting in safe mode (where it crashes & won't start), updating Firefox and several clean reinstalls, My laptop is about 8 years old, but has been running Firefox up until about a month ago. I have included the crash report here: Crash ID: bp-76cb1646-b595-4b51-a5ca-d72a92150506

My Firefox has been crashing and not starting for several weeks. I've gone through several steps of the troubleshooting, including starting in safe mode (where it crashes & won't start), updating Firefox and several clean reinstalls, My laptop is about 8 years old, but has been running Firefox up until about a month ago. I have included the crash report here: Crash ID: bp-76cb1646-b595-4b51-a5ca-d72a92150506

วิธีแก้ปัญหาที่เลือก

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (1)

philipp
philipp
  • Moderator
more options

วิธีแก้ปัญหาที่เลือก

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.