This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

All of my folders and emails are gone?

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย christ1

more options

This morning I got up and checked my email. All was good. Deleted a few...sorted a few.

Standard morning-coffee routine.

A couple of hours later I came back...checked my email...or tried to...

Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did.

But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone.

I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings.

I'm lost...and pretty pissed.

Can anyone help?

This morning I got up and checked my email. All was good. Deleted a few...sorted a few. Standard morning-coffee routine. A couple of hours later I came back...checked my email...or tried to... Thunderbird started up and asked me to open a new email. When I said no I was shuffled off to a page about "Lightning" and told I could remove it from Thunderbird, which I did. But when I proceeded with the mandatory Thunderbird re-start, Thunderbird came up with my email account but ALL of my folders and emails are gone. I don't mean "greyed out" or condensed. Gone. I have tried everything from re-installing to manually checking all the settings. I'm lost...and pretty pissed. Can anyone help?

การตอบกลับทั้งหมด (1)

more options

At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings.

At the bottom of the right pane is a field 'Local directory'. What's in there? Please post the entire path.

What is your anti-virus software?