This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Malware

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Scribe

more options

Hi,

There is this Mylucky123 search homepage which keeps appearing as the default homepage whenever I start Firefox. I think it is one of those lucky searches malware. Please help me remove it.

I happen to open several tabs at one session. Whenever I go back to another tab, whether it's gmail or google, the page have to refresh itself again which is wasting my precious seconds. Why can't my firefox avoid refreshing every tab? Is this caused by the malware or already in firefox?

Elgin

Hi, There is this Mylucky123 search homepage which keeps appearing as the default homepage whenever I start Firefox. I think it is one of those lucky searches malware. Please help me remove it. I happen to open several tabs at one session. Whenever I go back to another tab, whether it's gmail or google, the page have to refresh itself again which is wasting my precious seconds. Why can't my firefox avoid refreshing every tab? Is this caused by the malware or already in firefox? Elgin

การตอบกลับทั้งหมด (3)

more options
more options

Hi,

Now there is another malware homepage Nice Searches appearing on my firefox as default. How do I get rid of this?

Elgin

more options

Hi, you can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run all of them, and if you didn't run them all in the article linked by the-edmeister, please do so.

You can also check your Firefox Desktop shortcut for corruption: Right click on it > Properties, and in Target, make sure there is no sign of the malware. If there is, delete that part of it. Or if it's easier, you can just delete it and recreate a new shortcut. More: Wrong home page opens when I start Firefox - How to fix.

Another thing you can do, is to search for the malware in your PC's search box.

After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!