Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

live.mozillamessaging.com uses an invalid security certificate

  • 8 การตอบกลับ
  • 6 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Paul-H

more options

Every time I open Thunderbird I get the following warning

Secure connection failed

live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

  This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
  If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

I even get it on a new clean install machine so doubt its a virus/malware issue

Anyone got any thoughts as to why i get this error

Thanks

Every time I open Thunderbird I get the following warning Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a> This could be a problem with the server's configuration, or it could be someone trying to impersonate the server. If you have connected to this server successfully in the past, the error may be temporary, and you can try again later. I even get it on a new clean install machine so doubt its a virus/malware issue Anyone got any thoughts as to why i get this error Thanks

วิธีแก้ปัญหาที่เลือก

The issuer DigiCert is legitimate. It's possible your Thunderbird certificate store got corrupted.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information - Profile Folder - Open Folder

This will open your profile folder in Windows Explorer.

Close Thunderbird.

In Windows Explorer, look for a file cert8.db. Delete that file. It will be re-create when Thunderbird starts the next time.

Start Thunderbird. Do you still see the exception prompt?

อ่านคำตอบนี้ในบริบท 👍 4

การตอบกลับทั้งหมด (8)

more options

what anti virus are you using?

more options

I am using Windows Defender

Thanks

more options

See: https://support.mozilla.org/en-US/questions/993843

Their same issue was caused by "Browser Safeguard". Your issue may have a similar cause, that being something on your computer that is supposed to provide extra security for your web browser.

more options

Cant seem to find anything relating to Browser safe guard on my system.

Any idea where it might be hidden

Thanks

more options

Please attempt to add an exception on the bottom of the error page. Do not actually confirm the exception.

Then inspect the certificate - see the screenshot attached for instructions. Who is the issuer of the certificate?

Please post a screenshot of the certificate viewer window. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

more options
more options

วิธีแก้ปัญหาที่เลือก

The issuer DigiCert is legitimate. It's possible your Thunderbird certificate store got corrupted.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information - Profile Folder - Open Folder

This will open your profile folder in Windows Explorer.

Close Thunderbird.

In Windows Explorer, look for a file cert8.db. Delete that file. It will be re-create when Thunderbird starts the next time.

Start Thunderbird. Do you still see the exception prompt?

more options

That fixed it

Many thanks for the help