We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox crashes

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 8 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

Will not open after uninstalling and re-installing latest version 50.1.0 won't open in safe mode. endless loop of firefox crashed dialog box. I have upload the crash report. Crash ID: bp-fa31403e-8e75-4a33-b05b-923e72170123

Will not open after uninstalling and re-installing latest version 50.1.0 won't open in safe mode. endless loop of firefox crashed dialog box. I have upload the crash report. Crash ID: bp-fa31403e-8e75-4a33-b05b-923e72170123

การตอบกลับทั้งหมด (2)

more options

hi cincykygal, thanks for providing a crash id. this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

more options

Update your Websense program. If the problem continues, disable it.