This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

52.1.1 revert to earlier version

  • 6 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Onno Ekker

more options

Thunderbird crashes multiple times daily since updating to 52.1.1. I've installed and reinstalled - still crashes. How do I revert to an earlier version?

Thunderbird crashes multiple times daily since updating to 52.1.1. I've installed and reinstalled - still crashes. How do I revert to an earlier version?

วิธีแก้ปัญหาที่เลือก

Can you try if the crashes also happen in safe-mode? You probably have an add-on installed that is incompatible with 52.1.1 and that is causing the crashes. You can start TB in safe-mode by keeping the Shift-key pressed and starting TB.

If you still want to downgrade, you can download an older version from http://archive.mozilla.org/pub/thunderbird/releases/ and install it. There's no need to first uninstall the newer version. For safety reasons however it is best to backup your profile first.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (6)

more options

วิธีแก้ปัญหาที่เลือก

Can you try if the crashes also happen in safe-mode? You probably have an add-on installed that is incompatible with 52.1.1 and that is causing the crashes. You can start TB in safe-mode by keeping the Shift-key pressed and starting TB.

If you still want to downgrade, you can download an older version from http://archive.mozilla.org/pub/thunderbird/releases/ and install it. There's no need to first uninstall the newer version. For safety reasons however it is best to backup your profile first.

more options

Thank you! I use very few add-ons and forgot that I had added a google browser add-on. Instead of using safe mode I disabled that add-on and it seems to have resolved the problem. Your prompt answer is very much appreciated!

more options

I'm glad this solved your problem. Can you please give the full name of the add-on that was causing the problem and perhaps also post your crash-id? We can use it to detect what's going wrong and contact the add-on author, so s/he can fix it. You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

more options

Onno Ekker said

I'm glad this solved your problem. Can you please give the full name of the add-on that was causing the problem and perhaps also post your crash-id? We can use it to detect what's going wrong and contact the add-on author, so s/he can fix it. You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

Samkatz, can you reply please ?? Thanks

more options

I was wrong. Turning off add-ons seemed to help at first but only because I had not performed the action that caused the shut down which I narrowed to the following: it happened when I cursored down through unread email with the preview window open. I uninstalled 52.1.1 and reverted back to 45.8.0 and am not experiencing problems with this older version.

เปลี่ยนแปลงโดย SamKatz เมื่อ

more options

Can you please post your crash-id's here? We can use them to investigate the problem… You can see the crash-id from Help > Troubleshooting Information and then it's in the third block, under Application Basic and Mail and News Accounts.

เปลี่ยนแปลงโดย Onno Ekker เมื่อ