Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

My messages don't get sent and it says : le serveur de courrier a envoyé un message d’accueil incorrect : 5.7.1 <unknown[2a01:cb10:1ae:1400:c587:d9

  • 2 การตอบกลับ
  • 9 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jeanlucwatzky

more options

Since the day before yesterday my messages don't get sent anymore. It says : Alerte ! Une erreur est survenue lors de l’envoi du courrier : le serveur de courrier a envoyé un message d’accueil incorrect : 5.7.1 <unknown[2a01:cb10:1ae:1400:c587:d95b:ce2d:4a1c]:43100>: Client host rejected: Access denied. Thank you for your help Jean-Luc Watzky

Since the day before yesterday my messages don't get sent anymore. It says : Alerte ! Une erreur est survenue lors de l’envoi du courrier : le serveur de courrier a envoyé un message d’accueil incorrect : 5.7.1 <unknown[2a01:cb10:1ae:1400:c587:d95b:ce2d:4a1c]:43100>: Client host rejected: Access denied. Thank you for your help Jean-Luc Watzky

วิธีแก้ปัญหาที่เลือก

English text for the error message: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 <unknown[2a01:cb10:1ae:1400:c587:d95b:ce2d:4a1c]:43100>: Client host rejected: Access denied.

I think the most obvious is that you may have selected a different SMTP server for your account, or a different identity that has another SMTP server configured, so the server simply refuses your account credentials. Make sure to choose the proper SMTP server at the bottom of your account setting on the right, when the account name is selected on the left. Also make sure to use valid SMTP server settings and credentials for configured identities.

Looking at the IP, it may also be that your client is trying to connect using IPv6, but the system and/or ISP only allows IPv4. Did you or your ISP change anything related to IPv6? Have you started using some proxy add-on perhaps?

Another option is your ISP moved to a different way of authenticating, which could involve OAuth2 or other authentication settings. For more on that, please you have a look at this question for a possibly similar issue and solution.

Another option would be that your system or IP has been flagged for sending spam or abuse. Make sure your system in not infected by malware. See this page for more info - you can enter your IP (v4) number in one of the provided blacklist checkers and contact your ISP if needed.

In rare cases nowadays, you could also be connected to another (open) WiFi network which will prevent you from accessing your ISP’s SMTP server if no authentication is configured in Thunderbird. That would generally result in another error message, but some servers aren’t very consistent in handling them.

Please let us know if anything helped.

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (2)

more options

วิธีแก้ปัญหาที่เลือก

English text for the error message: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 <unknown[2a01:cb10:1ae:1400:c587:d95b:ce2d:4a1c]:43100>: Client host rejected: Access denied.

I think the most obvious is that you may have selected a different SMTP server for your account, or a different identity that has another SMTP server configured, so the server simply refuses your account credentials. Make sure to choose the proper SMTP server at the bottom of your account setting on the right, when the account name is selected on the left. Also make sure to use valid SMTP server settings and credentials for configured identities.

Looking at the IP, it may also be that your client is trying to connect using IPv6, but the system and/or ISP only allows IPv4. Did you or your ISP change anything related to IPv6? Have you started using some proxy add-on perhaps?

Another option is your ISP moved to a different way of authenticating, which could involve OAuth2 or other authentication settings. For more on that, please you have a look at this question for a possibly similar issue and solution.

Another option would be that your system or IP has been flagged for sending spam or abuse. Make sure your system in not infected by malware. See this page for more info - you can enter your IP (v4) number in one of the provided blacklist checkers and contact your ISP if needed.

In rare cases nowadays, you could also be connected to another (open) WiFi network which will prevent you from accessing your ISP’s SMTP server if no authentication is configured in Thunderbird. That would generally result in another error message, but some servers aren’t very consistent in handling them.

Please let us know if anything helped.

more options

Thank you very much ! Have a nice week-end Jean-Luc