This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

My laptop was re-imaged. It was the only device with my Firefox bookmarks for my work account. Bookmarks lost!

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

When I logged in for the first time after it was re-imaged, my bookmarks were gone! I logged out, then in with another email account, and those bookmarks synced. Then, logged back in with the re-imaged account, and the other account's bookmarks imported. Not the ones I wanted! I looked at "manage account" and see that there was a synced login a year ago that's still out there; however, how do I get those bookmarks back to my account? Again, this laptop is the only device that had that Firefox account. Bleh. Help!

When I logged in for the first time after it was re-imaged, my bookmarks were gone! I logged out, then in with another email account, and those bookmarks synced. Then, logged back in with the re-imaged account, and the other account's bookmarks imported. Not the ones I wanted! I looked at "manage account" and see that there was a synced login a year ago that's still out there; however, how do I get those bookmarks back to my account? Again, this laptop is the only device that had that Firefox account. Bleh. Help!

การตอบกลับทั้งหมด (1)

more options

You can check if you have backups in the bookmarkbackups folder.

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.