Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Report ID bp-5288840f-f8fc-4412-9629-1f2c10170823 8/22/2017 7:23 PM

Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.15063

Did you update to v55.0.2? +++++++++++++++++++++++++++++++++++++++++ bp-5288840f-f8fc-4412-9629-1f2c10170823 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 15 related bug reports Most are new

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?