This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox crashes without opening

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย philipp

more options

Firefox will not open. Instead crash reporter opens and that fails whenever I endeavor to post details of the crash. Firefox cannot be opened in safe mode. A jpeg of the crash detail is attached to the details included here. The computer runs the latest version of XP (OK I know XP is past tense but have had no issues outside of this current problem.)

Troubleshooting: I cannot uninstall Firefox. When attempt to remove Firefox via Windows Add/Remove nothing happens--that is the result is as though I did not click on the Remove button. When I try to Uninstall Firefox using the latest version of cccleaner (3.35) nothing happens. I downloaded the current Firefox distribution and installed this in the same disk location as the existing instance of Firefox. This did not cure the problem.

NOTE: This problem started after the trojan (trojan.afloxif) was installed on my computer; this trojan was embedded in a recent distribution of cccleaner. That trojan was removed by malwarebytes.

Firefox will not open. Instead crash reporter opens and that fails whenever I endeavor to post details of the crash. Firefox cannot be opened in safe mode. A jpeg of the crash detail is attached to the details included here. The computer runs the latest version of XP (OK I know XP is past tense but have had no issues outside of this current problem.) Troubleshooting: I cannot uninstall Firefox. When attempt to remove Firefox via Windows Add/Remove nothing happens--that is the result is as though I did not click on the Remove button. When I try to Uninstall Firefox using the latest version of cccleaner (3.35) nothing happens. I downloaded the current Firefox distribution and installed this in the same disk location as the existing instance of Firefox. This did not cure the problem. NOTE: This problem started after the trojan (trojan.afloxif) was installed on my computer; this trojan was embedded in a recent distribution of cccleaner. That trojan was removed by malwarebytes.

การตอบกลับทั้งหมด (1)

more options

hi, in case you're still a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.