This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

about the missing profile messege, and it is not accessible, why it is not accessible?

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

afnx
afnx
more options

I found how to solve it, but not completely, it is because of KASPERSKY Antivirus when you have installed kaspersky on your computer, it prevents firefox to create profile, and kaspersky thinks Firefox want to make profile, it is like a VIRUS and prevent to make it, if you close KASPERSKY , it would be solved easily,

BUT why, I tested all options and make off options of Kasper but couldn't get result and prevent firefox to create profile.

please know it and tell everybody on your website . thanks a lot for kind cooperation 

and please if found a way to Kasper, please let me know, thanks
I found how to solve it, but not completely, it is because of KASPERSKY Antivirus when you have installed kaspersky on your computer, it prevents firefox to create profile, and kaspersky thinks Firefox want to make profile, it is like a VIRUS and prevent to make it, if you close KASPERSKY , it would be solved easily, BUT why, I tested all options and make off options of Kasper but couldn't get result and prevent firefox to create profile. please know it and tell everybody on your website . thanks a lot for kind cooperation and please if found a way to Kasper, please let me know, thanks

การตอบกลับทั้งหมด (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox uses a file named profiles.ini to register profiles and map them to a file on the hard drive.

You get a message that the profile is missing when the profile that is marked with Default=1 in profiles.ini doesn't exist or otherwise can't be accessed. The normal procedure to recover is to use the Profile Manager to create a new profile or remove the profiles.ini file to force Firefox to create a new profiles.ini and a new default profile (you get the migration wizard).