This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

opens with 2 tabs plus 3 version FF running in task manager

  • 6 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 13 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Shadow110

more options

My Firefox opens with 2 tabs showing, plus an oops message saying 1 tab is there by mistake. Plus when looking in the task manager, there are 3 sessions of Firefox running on the machine when there should only be 1 version running. How do I get to have only 1 tab open when starting up Firefox and only 1 version running in the task manager? TIA

My Firefox opens with 2 tabs showing, plus an oops message saying 1 tab is there by mistake. Plus when looking in the task manager, there are 3 sessions of Firefox running on the machine when there should only be 1 version running. How do I get to have only 1 tab open when starting up Firefox and only 1 version running in the task manager? TIA

วิธีแก้ปัญหาที่เลือก

Hi peakconstruct, "this is embarrassing" is a crash recovery page. If you do not believe Firefox is crashing at shutdown, there may be a problem with the normal handling of session history files (various files are moved/deleted at shutdown).

Do you use CCleaner? Try setting it not to clear your Firefox session data, or check whether an update is available. In Firefox 56, the file names and formats of the session history files changed, and this created an incompatibility with that CCleaner feature.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (6)

more options

Hi, first of all, do not care about the system manager. Without being technical, FF decomposes activities in different processes to manage memories. So, a process is not a synonym of a Firefox instance (and in fact, you cannot have 2 Firefox running simultaneously). Now, does your tab behavior happens each time you open Firefox? One reason is Firefox opens last tabs opened from your last session.

more options

Thanks for the reply smorele! 95% of the time I get a "This is embarrassing" message when the FF browser is opened on my Win 8 OS. It shows 2 tabs to be open for some reason. There are 2 buttons that appear, giving me the choice that I can leave open both tabs or close 1. I don't have FF setup to open the last web pages I looked at. For some reason with an auto update from FF, I also lost all of my bookmarks and had to go to the Windows search engine, pasting in the file name FF uses to store bookmark information to retrieve them. Thank you very much for answering my questions.

เปลี่ยนแปลงโดย peakconstruct เมื่อ

more options

วิธีแก้ปัญหาที่เลือก

Hi peakconstruct, "this is embarrassing" is a crash recovery page. If you do not believe Firefox is crashing at shutdown, there may be a problem with the normal handling of session history files (various files are moved/deleted at shutdown).

Do you use CCleaner? Try setting it not to clear your Firefox session data, or check whether an update is available. In Firefox 56, the file names and formats of the session history files changed, and this created an incompatibility with that CCleaner feature.

more options

peakconstruct said

For some reason with an auto update from FF, I also lost all of my bookmarks and had to go to the Windows search engine, pasting in the file name FF uses to store bookmark information to retrieve them.

Does that mean you were able to restore a backup and you have your bookmarks back, or is this still a problem?

(Restore bookmarks from backup or move them to another computer)

more options

Thank You jscher2000 for the reply. I indeed do use CC cleaner and now know the reason why I get the embarrassing message when 1st opening up Fire Fox.I did indeed recover my bookmarks by using the Windows search feature and Thank You for asking about that, jscher2000. I sure do appreciate the great responses to my inquiries here in this Forum! Thanks again smorele and jscher2000 for answering my questions and I will keep using FireFox for my web browsing activities.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.