We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Downloaded file missing after suspension

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wesley Branton

ErikApostol
ErikApostol
more options

I downloaded archived data of my own Facebook and Gmail accounts. The downloads were complete, but after the system woke up from suspension, the status of the files became "file moved or missing", while I didn't move or deleted the files. I tried to download again, and the same things happened. I use Firefox 60.0.2 and Ubuntu 18.04.

I downloaded archived data of my own Facebook and Gmail accounts. The downloads were complete, but after the system woke up from suspension, the status of the files became "file moved or missing", while I didn't move or deleted the files. I tried to download again, and the same things happened. I use Firefox 60.0.2 and Ubuntu 18.04.

การตอบกลับทั้งหมด (1)

Wesley Branton
Wesley Branton
more options

Are you making sure to select the save file option, not opening with a program. If you select open instead of save, then the file will be moved to temporary storage and then eventually deleted.

If that doesn't help, try the solutions in the What to do if you can't download or save files support documentation.