Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

[Solved] Passwords not saved after upgrade

  • 5 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย parcelvulture

more options

After upgrading Thunderbird, passwords are not saved anymore. The story: 1. I used a profile with Thunderbird 52 under Windows with several email accounts that I kept using for many years of Thunderbird upgrades. Always worked like a charm. 2. Computer died. Bought new one, installed Ubuntu. Came with Thunderbird 60.2.1. 3. Restored Thunderbird profile from (1). Thunderbird sees it and shows the email accounts. 4. Thunderbird won't connect to any email servers and keeps asking for passwords all the time. 5. Logs say JavaScript error: jar:file:///usr/lib/thunderbird/omni.ja!/components/crypto-SDR.js, line 179: NS_ERROR_FAILURE: Couldn't decrypt string

I appreciate any help that doesn't require re-downloading all email :)

After upgrading Thunderbird, passwords are not saved anymore. The story: 1. I used a profile with Thunderbird 52 under Windows with several email accounts that I kept using for many years of Thunderbird upgrades. Always worked like a charm. 2. Computer died. Bought new one, installed Ubuntu. Came with Thunderbird 60.2.1. 3. Restored Thunderbird profile from (1). Thunderbird sees it and shows the email accounts. 4. Thunderbird won't connect to any email servers and keeps asking for passwords all the time. 5. Logs say JavaScript error: jar:file:///usr/lib/thunderbird/omni.ja!/components/crypto-SDR.js, line 179: NS_ERROR_FAILURE: Couldn't decrypt string I appreciate any help that doesn't require re-downloading all email :)

เปลี่ยนแปลงโดย parcelvulture เมื่อ

วิธีแก้ปัญหาที่เลือก

Nevermind, deleting "pkcs11.txt" from the profile or starting in safe mode fixes the issue.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (5)

more options

วิธีแก้ปัญหาที่เลือก

Nevermind, deleting "pkcs11.txt" from the profile or starting in safe mode fixes the issue.

more options

Trying to understand this completely. I have had a lot of headaches around the update from 52.9.1 to 60.3.0 Are you saying after the upgrade I should "delete pkcs.txt" from the profile and this will re-instate my passwords?

I have reinstalled 52.9.1 numerous times and finally deleted all reference to ThunderBird went to a clean install of 52.9.1 reinstalled my email settings from a Mozbackup file being careful to be disconnected from the internet as the default is to immediately load the 60.3.0 update!

Now running 52.9.1 email back up and running and "AUTO UPDATE" turned OFF!

Reported in Bug 1505038

เปลี่ยนแปลงโดย SharkyCA เมื่อ

more options

What worked for me: - close t52 - back up profile - uninstall t52 - delete pkcs11.txt in profile - install t60 - run t60 with profile manager - select profile

more options

parcelvulture said

What worked for me: - close t52 - back up profile - uninstall t52 - delete pkcs11.txt in profile - install t60 - run t60 with profile manager - select profile

You say T60 with "Profile Manager" is that a component of T60? or is Profile Manager an add on?

more options