This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Thunderbird auto-update to version 60.3.1 DELETED my entire inbox!!!!! How to fix?

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Toad-Hall

more options

I had thousands of emails in one of my inboxes that was totally deleted. It currently only shows emails recieved since the update. Other inboxes were not deleted.

I had thousands of emails in one of my inboxes that was totally deleted. It currently only shows emails recieved since the update. Other inboxes were not deleted.

การตอบกลับทั้งหมด (3)

more options

is your account IMAP?

more options

No, it's a POP account. All emails are downloaded to the PC.

Checking where the emails are saved, it appears the program update may have opened a new folder for all new emails and switched the "user interface display" to only show the emails in that directory. How can I add a folder to be displayed on the user interface to be able to check if the "previous" folder still holds my "old" emails?

more options

For some unknown reason it would appear that Thunderbird created a second pop folder for the account and gave you a load of new folders.

You could either try pointing the new accoun to use the old account folder: Right click on pop mail account in Folder Pane and select 'Settings' Select 'Server Settings' under 'Local directory' You may see something similar to this example: C:\Users\User Account\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default\Mail\mail.btinternet-1.com

Notice how it has been given a -1 in the name. This occurs if you have more than one account accessing same server, which could be correct, but if you only have one account accessing that server then it is likely a secons new account of same email address has been created.

Click on 'Browse' button and point to correct old folder. eg: C:\Users\UserAccount\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default\Mail\mail.btinternet.com

click on 'OK' Restart Thunderbird.