This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

My inbox only displays the last two weeks of mails received, yet my sent mails window reflects all mails sent going back to the beginning. How do I set my inbo

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 4 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย christ1

more options

My inbox displays only the past two weeks of mails received, yet my outbox (sent mail) shows all mails sent from the beginning of Thunderbird use. How do I set my inbox to reflect or display all the mails received from the beginning of using Thunderbird (a good three years now)?

My inbox displays only the past two weeks of mails received, yet my outbox (sent mail) shows all mails sent from the beginning of Thunderbird use. How do I set my inbox to reflect or display all the mails received from the beginning of using Thunderbird (a good three years now)?

การตอบกลับทั้งหมด (4)

more options

Are you saying you're accumulating all messages in Inbox?

more options

I would like to, but that is not the case.

more options

I want to be able to access older emails received, but I do not know how to.

more options

Accumulating messages in Inbox isn't best practice. It is recommended to keep Inbox as tidy as possible.

Most likely what happened is that your Inbox file got corrupted. Anti-virus software typically is the culprit for causing corruption.

Check the size of your Inbox mbox file in the file system (via Windows Explorer). Mbox files are the ones storing the email messages. The don't have a file extension. What is the size of your Inbox file? If it's rather small, or even 0 bytes, your messages are gone.

You can only recover them by restoring a recent backup of your Thunderbird profile you created prior to the incident.

To avoid these kind of problems in the future, below are some general recommendations wrt anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile