This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

All tabs crash when I click on them except facebook and amazon since @2PM. I've probably filed hundred of crash reports

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 36 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

joanneSchneider
joanneSchneider
more options

Firefox has been crashing on all tabs except amazon and facebook - even mozzilla support suddenly since 2 PM today. I've submitted I'm not sure how many crash reports but here they all are. This is a Windows 10 machine that constantly updates itself and Firefox also updates itself all the time, currently version 63.0.3. I can't even copy the reports out - it crashes before I can. I'm sending this on chrome. 

Here's the full link on the latest one: https://crash-stats.mozilla.com/report/index/da812d9a-8ba7-4fd7-8d74-f3b3b0181211

Please help.

Thank you,

Jo Anne


Unsubmitted Crash Reports Report ID Date Crashed

Submitted Crash Reports Report ID Date Submitted bp-33d9020d-c2be-4985-b525-a21ee0181211 12/11/2018 3:30 PM bp-f610f715-2165-4b51-956a-b7cc70181211 12/11/2018 3:30 PM bp-a7d716f7-e461-4a01-9ccf-ccbf20181211 12/11/2018 3:30 PM bp-b589a4ff-3791-448c-a6f6-d50620181211 12/11/2018 3:27 PM bp-6f50bdbe-e87e-4dc7-8f7e-61f3a0181211 12/11/2018 3:09 PM bp-9ae8f667-2fec-43b9-a819-1f69c0181211 12/11/2018 2:57 PM bp-ee54c088-1571-44ce-acf1-b37ba0181211 12/11/2018 2:55 PM bp-c7ce7318-bf21-45ef-aa95-ddf5f0181211 12/11/2018 2:24 PM bp-0fc98aaf-0fa4-470c-84e7-1a7760181211 12/11/2018 2:21 PM bp-cbd0a7b9-a6b8-4e38-8ee7-c543a0181211 12/11/2018 2:20 PM

Firefox has been crashing on all tabs except amazon and facebook - even mozzilla support suddenly since 2 PM today. I've submitted I'm not sure how many crash reports but here they all are. This is a Windows 10 machine that constantly updates itself and Firefox also updates itself all the time, currently version 63.0.3. I can't even copy the reports out - it crashes before I can. I'm sending this on chrome. Here's the full link on the latest one: https://crash-stats.mozilla.com/report/index/da812d9a-8ba7-4fd7-8d74-f3b3b0181211 Please help. Thank you, Jo Anne Unsubmitted Crash Reports Report ID Date Crashed <!-- c7eb82d4-9de8-4c20-8ef3-626705f9f75b 12/11/2018 6:21 PM 53e3d636-fd9a-493a-b12c-88532ebb8b07 12/11/2018 5:50 PM e1108edb-dc5b-4211-82d2-81ae22ce4c6b 12/11/2018 5:50 PM 7ce42dac-2e24-4cf7-a152-ed9fac70b942 12/11/2018 5:49 PM fd3e64ab-316e-4c64-81ad-9accac2f8312 12/11/2018 5:49 PM ea9fe235-14c0-472a-97f6-941656e1fdc5 12/11/2018 5:49 PM 419a3541-4ba7-4578-8028-aefe1cd89dd1 12/11/2018 5:48 PM eb252db6-478c-4e76-a249-a6c423d010b3 12/11/2018 3:40 PM 2424e800-1187-46a5-a941-049e42b9c921 12/11/2018 3:40 PM 29c6f093-0ffc-47da-a60e-96beb99f5578 12/11/2018 3:40 PM 240b7161-993d-411d-bb81-8fda1df8bb27 12/11/2018 3:40 PM d0339133-803b-4ee4-9556-b87f81afce0e 12/11/2018 3:39 PM f8f17c32-16f7-4b60-b913-99eec6ebb844 12/11/2018 3:39 PM c0b82bd1-46dd-4eee-852c-de295048725e 12/11/2018 3:38 PM f0c6a8d7-454b-4599-82db-950294279b22 12/11/2018 3:37 PM ceddc8cc-d1cd-4548-9efc-471cf6fe0bee 12/11/2018 3:37 PM 37a974e5-8aa0-4fbf-884a-7ff0096c8415 12/11/2018 3:36 PM 88663793-dcbf-4546-b09d-c28c68debbc7 12/11/2018 3:36 PM 2766cd5f-6b21-43e7-83b1-449433ef43eb 12/11/2018 3:36 PM 7133a8ca-2369-46dc-bc94-c49520648540 12/11/2018 3:36 PM c76e801d-f91c-458a-bba8-dd8b54a6a6f9 12/11/2018 3:35 PM a2cedb95-ef74-4436-beeb-255915cb4429 12/11/2018 3:35 PM c3958a21-f9ad-41c0-b25b-efc53f5159b3 12/11/2018 3:35 PM e240c660-b4c6-4135-abd5-aa4fc419d85b 12/11/2018 3:34 PM 63fcd8fe-2374-45f4-8f33-67ddaedd28ff 12/11/2018 3:34 PM b47db140-f99f-4b72-aaaf-69b6039b43f3 12/11/2018 3:34 PM 0eec4f20-d5fd-4a5f-896b-36c6f71c111c 12/11/2018 3:33 PM 3add5460-1737-42ad-86e2-6625d55a9b1f 12/11/2018 3:32 PM 83cc2dbd-157e-4753-8309-6b16d9a83c07 12/11/2018 3:32 PM 619a8a16-7cb1-46ed-9b07-9fa291ccd77f 12/11/2018 3:32 PM 777fc36a-dd26-46dc-b4c5-3f815c3672d0 12/11/2018 3:31 PM 2626fbfc-8b3d-43e8-b129-6639970de85a 12/11/2018 3:31 PM 7714b2d8-6a43-4152-977d-9f453ba1ba49 12/11/2018 3:31 PM 8a849b25-efb0-4add-8c93-e2a68010244a 12/11/2018 3:31 PM ace9b937-32f1-4f1f-b2dd-98ff78f5e0a0 12/11/2018 3:31 PM 608b733a-1b08-4566-89c6-1c37bb0516e8 12/11/2018 3:31 PM b87e43b8-c0f2-47c1-9df6-96c18762606f 12/11/2018 3:30 PM 192ffb15-159e-4fb6-825f-42fa374a9686 12/11/2018 3:30 PM 81a797c1-cd80-4d0d-9262-e73812e24b6b 12/11/2018 3:30 PM a3180a67-9aa1-4e6d-b977-9d2c62656866 12/11/2018 3:29 PM ee3b27a6-a94e-41a1-a9e4-a2adbe4d21d4 12/11/2018 3:28 PM 199111d2-421c-4756-b12a-0b63262a13c0 12/11/2018 3:28 PM 6c5564ba-8d8a-4d1e-b00d-932cce8280f8 12/11/2018 3:28 PM cf6b8ae7-8220-4e83-b19a-677434ea8cb1 12/11/2018 3:28 PM 3b6c4ca9-a7d0-47e8-98be-a2bfc1833c95 12/11/2018 3:28 PM 264e28fb-d4c4-4df5-b0cc-4310f2634208 12/11/2018 3:28 PM 40d8527a-349b-4acc-ace4-3202f02057eb 12/11/2018 3:27 PM 08e73318-f8f8-4b04-bc7d-500a22234de5 12/11/2018 3:27 PM 1f05eb90-c096-4832-8b25-2d76026e2802 12/11/2018 3:27 PM 8d81f8e1-1b52-4c99-947a-92f9232bfba3 12/11/2018 3:27 PM d05dd8bf-e0cc-40d3-a7e6-94a83094e662 12/11/2018 3:27 PM ac20a46a-be37-4321-ab8f-6e63e43fc89e 12/11/2018 3:27 PM 5639ee81-f7fc-491f-856c-88e6c1618e5b 12/11/2018 3:27 PM a894812c-517f-46d1-a211-e8cc9e93b8b0 12/11/2018 3:27 PM b12b3f08-8eec-476c-8f0f-a67c2c202b63 12/11/2018 3:27 PM 88067e91-574f-4807-b3b6-f149851ea249 12/11/2018 3:09 PM dd8ebf6d-f626-45c0-b95a-e4515cec488b 12/11/2018 3:09 PM ccda1763-1df6-4138-a504-64ea7391292c 12/11/2018 3:09 PM bf40f367-13dd-46b5-9b7f-db5e051e2a28 12/11/2018 3:09 PM 163b49f6-8e7a-4ad3-8718-e725cbe0c555 12/11/2018 3:09 PM ee3c2698-7f8e-4e8d-86bd-d2ee0c4d36e2 12/11/2018 3:09 PM 54c66085-7590-43ca-a8be-59cb8873be47 12/11/2018 3:09 PM d3e09ef8-4849-42a4-9795-4a0f622b31a8 12/11/2018 3:09 PM 6691922c-0e83-4818-ba53-025251490ed8 12/11/2018 3:09 PM 178f2de6-344f-49c1-90d1-962e3b1b3926 12/11/2018 3:09 PM 906c5fd6-012f-4fff-b408-686b42f2c7c7 12/11/2018 3:09 PM 99c04abe-62dd-427c-91da-9d092ade64c8 12/11/2018 3:08 PM 90b87599-84de-4ab0-aa63-669636d3048c 12/11/2018 3:08 PM 161266e8-89d4-454a-809a-72963eff5f36 12/11/2018 3:08 PM 44395abe-9e56-4fa8-9db0-ac1040190302 12/11/2018 2:58 PM 1eead112-940c-468a-9472-a9df8749948c 12/11/2018 2:58 PM a097ea8d-cafa-4160-b528-aa8f3dd53137 12/11/2018 2:58 PM 494f549a-76a4-42a2-9d37-2a4dce456237 12/11/2018 2:57 PM 746963e1-89a0-447a-86a0-7282bcdd4a0a 12/11/2018 2:57 PM dd018541-9ccb-439f-bca0-25d5fd45394b 12/11/2018 2:57 PM 84a95e52-8feb-4bf8-ba77-2e00c8cb2149 12/11/2018 2:57 PM 1a11e545-2b3c-4635-a24c-78955dee6822 12/11/2018 2:57 PM 5dfa0a2b-879e-49d9-81c6-0dfc36ac3cfa 12/11/2018 2:57 PM 5388e5f9-84d3-466e-bd3a-99eb040bec5f 12/11/2018 2:56 PM f0a6efde-974b-45da-92bb-c9e0a75dcfdf 12/11/2018 2:56 PM 8f135adf-8f30-484a-b3ae-1c43f49f21af 12/11/2018 2:56 PM f7eb4cc4-b3be-401b-b5c9-2264415b951a 12/11/2018 2:56 PM f8a5a1b9-6510-444a-9fec-b3624cb090e9 12/11/2018 2:56 PM f95a478a-1288-44ca-b102-1a951dfce05b 12/11/2018 2:56 PM 791e7ec2-2e1f-43b7-b905-c09c92d9d9cd 12/11/2018 2:56 PM c0e10d0a-2585-434e-9bb6-cf068722e730 12/11/2018 2:56 PM 8273b535-e147-4c3b-bc25-396f95c23b98 12/11/2018 2:56 PM 9ae3c348-96e3-4eb7-ad82-e636c9091ed7 12/11/2018 2:56 PM 10dd3fcf-0cad-41d6-9eba-33eeaee1bc46 12/11/2018 2:56 PM 1f8e4bec-e423-4487-ac67-dd6417c97767 12/11/2018 2:55 PM cb2767a2-86e7-4354-940a-72e8c7ecb063 12/11/2018 2:55 PM fc164207-3366-4ef2-9cb8-bfda4e5f1988 12/11/2018 2:55 PM 4ae50451-c6bb-4ee2-adb7-d1496a475326 12/11/2018 2:55 PM dea55b1c-633b-467a-a8a6-68865230bc47 12/11/2018 2:55 PM ccc62312-b516-4f92-ba55-58ade2a570a5 12/11/2018 2:54 PM ea538628-da62-467c-8dc4-fa8f6460c811 12/11/2018 2:54 PM 1c561923-3fc9-41e6-a393-4b767de53228 12/11/2018 2:28 PM 15cf8527-e140-4fa7-ae7a-58553f9e0d43 12/11/2018 2:25 PM 35180cd6-6b21-4165-8efb-4b4b6af9cefe 12/11/2018 2:24 PM f5590199-d90b-4835-aedd-acc4e96893c8 12/11/2018 2:24 PM 904462e3-6ec9-4b67-ab61-9aea7867a75c 12/11/2018 2:23 PM 5339515e-142c-4090-ae47-a71632c996ec 12/11/2018 2:23 PM 06a42dbf-d49d-4ecc-8513-a52f8cbe5167 12/11/2018 2:23 PM a2b20b3d-4c9b-4a59-b0a2-bad3841d788f 12/11/2018 2:21 PM c112ee25-27f1-4aa1-94ee-9e9461d074f7 12/11/2018 2:21 PM 14ef47df-88c5-4dd8-af73-832a4253ed95 12/11/2018 2:21 PM 8adc9691-6ba8-4fc2-9f01-fd76375b85f0 12/11/2018 2:21 PM 71959061-3e12-46b0-a04a-7040e94a62ce 12/11/2018 2:20 PM e81a976b-c69e-4439-9a66-94ac4e040ea9 12/11/2018 2:20 PM b184bed1-f71e-4ccc-8c23-0b2dd3428548 12/11/2018 2:20 PM 3ba4045c-4e61-40c5-8b26-05a681d7dc11 12/11/2018 2:20 PM 858a4f07-3516-4acd-8f8b-8c0551421485 12/11/2018 2:20 PM 12ace33d-e3db-4ba6-9ae7-a44c1baeb469 12/11/2018 2:19 PM 7cea6a9f-0350-4aa9-8fea-5372a9a62e7b 10/25/2018 1:50 PM 70488d8f-3974-4fe8-b943-adba988dc9b9 10/16/2018 7:54 PM e5b31caf-5b58-49d5-b427-0d6dfad83819 10/16/2018 9:17 AM eadf33d0-c28e-497b-aff5-45a773c511e1 9/26/2018 11:01 AM 7e270686-0db2-4efc-909c-16d7b35af502 9/20/2018 3:56 PM ba431486-a65f-4bf5-a2c0-4f34ef07b9d0 9/7/2018 7:16 PM d307a098-e5a1-42f9-b5a8-20fb5ead1656 8/18/2018 5:13 PM f5c1c91e-5c76-49a9-99dd-b5bea7c62f7d 8/11/2018 5:02 PM d81b73f1-df3b-4cc2-9243-e413517d5516 7/31/2018 12:15 AM 7347c63d-18d5-4d98-bf4e-70b3595e4286 7/31/2018 12:15 AM 14c66bf3-fb8c-42b5-b081-7a9803968ac6 7/9/2018 10:29 PM 70da3086-bf1b-4fa5-81ad-297878d2aad8 6/9/2018 5:02 PM --> Submitted Crash Reports Report ID Date Submitted bp-33d9020d-c2be-4985-b525-a21ee0181211 12/11/2018 3:30 PM bp-f610f715-2165-4b51-956a-b7cc70181211 12/11/2018 3:30 PM bp-a7d716f7-e461-4a01-9ccf-ccbf20181211 12/11/2018 3:30 PM bp-b589a4ff-3791-448c-a6f6-d50620181211 12/11/2018 3:27 PM bp-6f50bdbe-e87e-4dc7-8f7e-61f3a0181211 12/11/2018 3:09 PM bp-9ae8f667-2fec-43b9-a819-1f69c0181211 12/11/2018 2:57 PM bp-ee54c088-1571-44ce-acf1-b37ba0181211 12/11/2018 2:55 PM bp-c7ce7318-bf21-45ef-aa95-ddf5f0181211 12/11/2018 2:24 PM bp-0fc98aaf-0fa4-470c-84e7-1a7760181211 12/11/2018 2:21 PM bp-cbd0a7b9-a6b8-4e38-8ee7-c543a0181211 12/11/2018 2:20 PM <!-- bp-9bdfe873-d40e-4963-8ada-b6efd1180817 8/17/2018 5:39 PM bp-7e830ebb-e409-45ce-a8cc-a4fd11180811 8/11/2018 1:02 PM bp-21cfa758-fa45-41ae-80a9-944da0180719 7/19/2018 1:16 PM bp-5586a67e-e1de-4472-bafe-7c8d31180702 7/2/2018 3:35 PM bp-6d5fbfa3-00c8-49b4-9ba2-3639e1180527 5/27/2018 4:29 PM bp-00052339-6074-4841-9745-3b02b1180518 5/17/2018 8:47 PM bp-3bb83228-e62f-4c44-abd0-6c3031180503 5/3/2018 10:08 AM bp-976c1653-0e30-4b76-b5e9-4c1d81180328 3/28/2018 10:16 AM bp-e39d1da6-788d-4cd0-bf68-50fda1180214 2/14/2018 10:48 AM bp-58a583ea-8d86-449a-bdb3-603d71170628 6/27/2017 9:15 PM bp-ec858080-c17d-4cd1-a374-c235a0170527 5/26/2017 11:25 PM bp-9b6759b1-a601-407c-8064-a25351170519 5/19/2017 11:32 AM bp-21c7e141-0092-4a81-be5e-279ea2170210 2/9/2017 10:22 PM bp-c6859018-1dfe-44c6-b030-3d7ae2170112 1/12/2017 3:09 PM bp-077adedd-c6f7-496e-95e3-b1a7f2161214 12/13/2016 10:19 PM bp-530f5d08-e0f4-48e8-8f32-7edc52161027 10/27/2016 4:02 PM bp-996dfb48-184c-45d9-b7f0-22aa32160508 5/8/2016 2:01 PM bp-f726b01d-a787-4489-b170-ba2b02160506 5/6/2016 11:28 AM bp-4dd084de-4a8e-4559-9d76-4fc522160421 4/20/2016 9:30 PM bp-100320be-4f6e-4355-9047-742342160316 3/16/2016 6:59 PM bp-a197c2d7-5d7d-4fb3-9d65-908542160126 1/25/2016 10:52 PM -->

เปลี่ยนแปลงโดย cor-el เมื่อ

วิธีแก้ปัญหาที่เลือก

Let's try this first, https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 64 December 11, 2018

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (4)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 10 OS Version 10.0.17134

bp-da812d9a-8ba7-4fd7-8d74-f3b3b0181211 bp-33d9020d-c2be-4985-b525-a21ee0181211 bp-f610f715-2165-4b51-956a-b7cc70181211

Signature: js::array_slice

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC +++++++++++++++++++++++++++++++++++++

FredMcD
FredMcD
more options

วิธีแก้ปัญหาที่เลือก

Let's try this first, https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 64 December 11, 2018

joanneSchneider
joanneSchneider เจ้าของคำถาม
more options

Well, the updates firefox put in last night seemed to fix it, so there was no need to manually upgrade. Thanks.

FredMcD
FredMcD
more options

Good to hear. Safe Surfing.